FAQ
1. What does Karathauz offer?
Karathauz is a one-stop shop for timeless elegance and positive energy. We offer:
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✅ 925 Hallmarked Sterling Silver Jewellery
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✅ Premium Artificial/Fashion Jewellery
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✅ Healing Crystals & Energy Stones
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✅ Luxury Perfumes
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✅ Designer Clutch Bags
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✅ Elegant Home Décor Items
💍 925 Silver Jewellery
2. Are your silver pieces real and hallmarked?
Yes! Our silver jewellery is made of 92.5% pure sterling silver and comes with BIS Hallmark certification, where applicable.
3. Can I wear silver jewellery daily?
Absolutely — it’s durable, hypoallergenic, and perfect for everyday wear.
4. How do I care for silver jewellery?
Keep it dry, store in an airtight pouch, and use a silver polish cloth to clean.
✨ Artificial/Fashion Jewellery
5. What is artificial jewellery made of?
We use high-grade brass, copper, stainless steel, and alloy base metals with premium plating (gold, rhodium, rose gold, etc.).
6. Will it fade or cause skin irritation?
With proper care, it lasts long. Most pieces are nickel-free and skin-safe, but we recommend silver jewellery for very sensitive skin.
7. Care tips for fashion jewellery?
Avoid water, perfume, and sweat. Store separately and clean gently with a soft cloth.
🔮 Healing Crystals
8. Are the crystals authentic and energized?
Yes! We source genuine crystals and cleanse and energize them before dispatch.
9. Do you offer guidance on how to use them?
Absolutely. Each order includes usage instructions, and we’re available on WhatsApp for additional support.
🌸 Perfumes
10. Are Karathauz perfumes long-lasting?
Yes, our perfumes are made with high-concentration fragrance oils for a long-lasting scent.
11. Are there options for both men and women?
Yes, we offer floral, musky, citrus, oriental, and unisex perfumes.
👛 Clutch Bags
12. What styles of clutch bags do you offer?
Our collection features ethnic, embroidered, sequin, mirror work, beaded, and minimalist designer clutches — ideal for weddings, festivals, and parties.
🏡 Home Décor
13. What types of home décor items do you sell?
We offer a growing collection of elegant décor such as:
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🕯️ Scented Candles & Holders
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🎨 Resin Art Decor (coasters, trays, wall art)
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🧿 Crystal Decor & Spiritual Items
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🖼️ Wall Hangings & Frames
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🍃 Tabletop Decor & Planters
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🌟 Festive Decor Sets (Diwali, Eid, Weddings)
14. Are your décor items handcrafted?
Yes, many of our home décor items are handcrafted or hand-finished, making them unique and personal.
15. Can I gift home décor items?
Definitely! Our décor makes for excellent housewarming, wedding, and festive gifts — and we offer gift packaging on request.
16. How do I care for resin or crystal décor items?
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Keep away from direct sunlight & water
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Wipe with a soft dry cloth
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Avoid dropping or scratching the surface
🚚 Orders, Shipping & Returns
17. How can I place an order?
You can order via our website, Instagram DMs, or WhatsApp.
18. How long does shipping take?
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Processing: 1–3 days
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Standard Delivery: 3–7 days
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Express Delivery: 1–3 days (charges apply)
19. Do you offer returns or exchanges?
Due to hygiene and customization, returns/exchanges are not accepted, except in case of damage or wrong item received (must be reported within 24 hours).
🎁 Gift Packaging & Custom Orders
20. Do you offer gift packaging?
Yes! Add it at checkout or mention it during your WhatsApp order. We offer luxury gift wrap for jewellery, perfumes, and home décor.
21. Can I place a bulk or custom gift order (wedding/festival/corporate)?
Absolutely! We love creating custom gift boxes. Contact us on WhatsApp for bulk gifting solutions.
📲 Contact Us
Need help, customization, or styling advice?
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📧 Email: karathauz@gmailcom
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Instagram: [https://www.instagram.com/jewellery.healingcrystals?igsh=YXkxd3VyNTd0aWhh]
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Facebook: [https://www.facebook.com/profile.php?id=61580041232072]
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YouTube: [https://youtube.com/@karathauz?si=_kfGwfpTMOjQ01dg]
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Website: [www.karathauz.com]
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WhatsApp: [https://wa.me/9634771167]